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Frequently Asked Questions
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What is your Shipping Policy?
We ship to the USA or World Wide and specialize in international sales. Items shipped within the USA via USPS First Class Parcel Mail and internationally via USPS First Class International Mail. First Class Intl Mail is usually delivered in 14-21 days, but can take weeks longer as timeframe is unpredictable for this reasonably priced shipping service. If you require faster international shipping or if you require a tracking number on your package please contact us for a shipping quote. Shipping with tracking is much more costly than you are being charged with First Class Intl Mail. Items usually ship within 2-4 business days of payment.
Do you ship internationally?
Yes
What is your Return Policy?
New and resaleable merchandise may be exchanged for a different size / style / store credit within 30 days of the shipment of your order. Item must be unwashed, unworn, have no smoke odor or pet hair. If this criteria is not met, your item will not be accepted for return. The cost of shipping the exchange both to and from RunwayNY is the buyers responsibility. How to Exchange? Please mail your item to exchange back to us with a note explaining exactly what you want, who you are and a copy of your original receipt or transaction information. Please contact us for a shipping quote to send the new item back to you and include that dollar amount with your returned item or send to us via Paypal to Fourlove4@aol.com or via credit card so we can reship. Send exchanges / returns to: RunwayNY Exchange Dept 101 Veterans Road West Staten Island, NY 10309 If you require a refund for any reason you must return the item within 30 days of receiving it. Refunds will be given minus shipping costs and selling fees your purchase may have cost us. Shipping costs on any non defective returns will be the responsibility of the customer. RunwayNY will pay for shipping on defective merchandise provided that the damage was not caused by the customer. RunwayNY will pay for shipping in the rare case your order was shipped incorrectly or a wrong size was sent from that which you purchased.
What Customer Service help do you offer?
RunwayNY's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at RunwayNYfashion@aol.com. Be sure to sign up for our websites mailing list as we often send out discount coupons to your email. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
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